Question 1

About 925 silver product quality issues

Accepted Answer

A: We have professional quality inspectors to inspect before shipment to ensure that there are no problems before shipment. If you have any problems after receiving the goods, please take photos or videos to me within 30 days. If it is confirmed that it is a problem with our product, we will reissue it in your next order. If it is a factory problem, we will reissue it in the next order or deduct products of equal value.

Question 2

The product lost stones, I want to return it?

Accepted Answer

A: It is normal for the product to lose stones during wearing. We will send you some stones in your next order, and you can try to repair it first. If it cannot be repaired, I will apply to send you a new one or refund the amount.

Question 3

Missing, wrongly delivered, or the wrong size was delivered after receiving them?

Accepted Answer

A: Please provide us with photos or videos. After verification, we will resend the products in your next order or deduct the price difference in your next order.

Question 4

Our standard jewelry collections use 3A-grade zircon for a balance of brilliance, quality, and cost-effectiveness.

Accepted Answer

Our current stock style of zircon is 3A, if you need to customize your own style, we can use the stone according to your needs, not only zircon, we can also make other styles of natural stones.

Question 5

Besides 925 sterling silver jewelry, we also offer brass jewelry manufacturing to meet different market positioning and budget needs.

Accepted Answer

We currently focus on 925 silver products, and we also support brass products.

Question 6

Concerned about electroplating color consistency? We recommend providing a physical sample for custom color matching.

Accepted Answer

We recommend providing a sample for custom color matching. Since the specific shade and intensity of electroplating can vary from one factory to another, having your own physical sample allows us to plate your products as closely as possible to your desired color.

Question 7

Looking for better color retention for your jewelry collection? We offer flexible solutions based on your market needs.

Accepted Answer

We could opt for a thicker plating layer, but this would increase the cost. Alternatively, we can apply a protective coating for you free of charge.

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